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Privacy Policy

Last updated: March 2, 2026

ThermoNord (hereinafter referred to as "ThermoNord", "we", or the "Company"), headquartered in Moreni, Dâmbovița County, Romania, is the controller of your personal data under Regulation (EU) 2016/679 (GDPR).

1. Data We Collect

We collect only the data strictly necessary to provide our services:

  • Contact data: name, email address, and phone number, provided through forms on the website.
  • Technical data: IP address, browser type, and operating system, collected automatically when you access the website.
  • Usage data: pages visited, visit duration, and interactions with the site, collected through analytics cookies only with your consent.
  • Configuration data: product specifications selected in the configurator, provided voluntarily.

2. Purpose of Processing

We process your data to:

  • Respond to quote requests and questions (legal basis: contract performance / legitimate interest).
  • Process requested product configurations (legal basis: contract performance).
  • Improve website functionality through anonymised analytics (legal basis: consent).
  • Comply with legal obligations (legal basis: legal obligation).

3. Legal Bases

The processing of your personal data is based on:

  • Art. 6(1)(a) GDPR - consent (analytics and marketing cookies).
  • Art. 6(1)(b) GDPR - performance of a contract or pre-contractual steps.
  • Art. 6(1)(f) GDPR - legitimate interest (site security, fraud prevention).
  • Art. 6(1)(c) GDPR - legal obligation.

4. Cookies and Tracking Technologies

We use the following categories of cookies:

  • Essential cookies: required for the website to function. They do not require consent.
  • Analytics cookies (Microsoft Clarity): help us understand how the site is used. They are activated only with your consent.
  • Marketing cookies (Meta Pixel): help measure the effectiveness of advertising campaigns. They are activated only with your consent.

You can change your cookie preferences at any time through the cookie banner on the website.

5. Data Sharing

We do not sell your personal data. We share it only with:

  • Technical service providers: Vercel (hosting), Microsoft Clarity (analytics), and Meta (marketing pixel), all subject to standard contractual clauses under Art. 46 GDPR.
  • Public authorities: only when required by law.

6. International Transfers

Some service providers may process data outside the EEA. In such cases, we ensure that appropriate safeguards are in place, such as EU standard contractual clauses, adequacy decisions, or other mechanisms provided by the GDPR.

7. Retention Period

  • Contact data from forms: up to 24 months from the last interaction.
  • Analytics data: up to 14 months, according to provider settings.
  • Contractual data: as required by applicable tax legislation, usually 10 years.

8. Your Rights

Under the GDPR, you have the right to:

  • Access - find out what data we hold about you.
  • Rectification - correct inaccurate data.
  • Erasure - request deletion of your data, where legally applicable.
  • Restriction of processing - limit the way we use your data.
  • Data portability - receive your data in a structured format.
  • Objection - object to processing based on legitimate interest.
  • Withdrawal of consent - at any time, without affecting the lawfulness of earlier processing.

To exercise these rights, contact us at sales@thermonord.com.

We respond within 30 calendar days.

9. Complaints

If you believe that the processing of your data violates the GDPR, you have the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP):

10. Data Security

We implement appropriate technical and organisational measures to protect personal data, including TLS/SSL encryption, role-based access, and continuous monitoring.

11. Changes

We reserve the right to update this policy. The current version will remain available on this page, together with the date of the latest update.

12. Contact

ThermoNord
Moreni, Dâmbovița County, Romania
Email: sales@thermonord.com
Phone: +40 729 949 645